CrickBet's Privacy Policy

CrickBet (crickbet.click) is one of Bangladesh's most trusted Sports Betting platforms. We believe your privacy is a fundamental right. This Privacy Policy explains how CrickBet collects your personal information, what it is used for, and how it is kept secure.

This Privacy Policy applies to CrickBet's website, mobile app, and all related services. Whether you're registering, placing a bet, or simply browsing — this policy is in effect at all times.

CrickBet follows international data protection standards and GDPR guidelines. Our goal is to ensure you can use CrickBet with complete peace of mind and confidence.

CrickBet collects your information in several ways — some provided directly by you, some collected automatically. The details are outlined below.

2.1 Information You Provide Directly

• Identity Information: Full name, date of birth, nationality
• Contact Information: Email address, mobile number, residential address
• Identity Verification Documents: Copy of NID, Passport, or Driving License
• Payment Information: bKash/Nagad/Rocket number (full card numbers are never stored)
• Support Contact: What you write or share with the support team

2.2 Automatically Collected Information

CrickBet uses your data only for specific, legitimate purposes. There is a clear reason behind every use, and we never misuse the information you share with us.

3.1 Primary Use

1. Creating and managing your account and providing you with CrickBet services.
2. Processing deposits and withdrawals.
3. Completing KYC verification and confirming your age.
4. Maintaining your betting history and upholding service quality standards.
5. Providing customer support and resolving your issues.

3.2 Secondary Use

• Ensuring the security of the CrickBet platform and preventing fraud.
• Meeting legal obligations and reporting to regulatory authorities.
• Improving CrickBet's services and developing new features.
• Sending personalized promotions and bonus offers (with your consent).
• Ensuring responsible gaming and identifying problematic betting behavior.

CrickBet does not sell your data to advertisers or third parties. However, there are certain circumstances where sharing your information may be necessary.

4.1 Service Provider Partners

CrickBet works with select trusted third parties who help us operate our services. These include payment processors, identity verification providers, and cloud hosting services. All partners are contractually bound to uphold CrickBet's privacy standards.

4.2 Legal Obligations

CrickBet may share your information with relevant authorities when required by court order, government investigation, or other legal obligation. In such cases, we act strictly in accordance with the law and disclose only the minimum information necessary.

4.3 Business Changes

In the event of any change in CrickBet's ownership or corporate structure, your data may be transferred to the new management. In such cases, the protections set out in this Privacy Policy will continue to apply.

CrickBet's website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser.

You can delete cookies or block new ones at any time through your browser settings. Keep in mind that disabling certain essential cookies may affect the functionality of some CrickBet features.

CrickBet only retains your data for as long as necessary. Once the purpose of service delivery and legal obligations has been met, any excess data is securely deleted.

• Active Account: All data retained for as long as your account remains active.
• Closed Account: Data may be retained for up to 5 years after account closure for legal purposes.
• Transaction Records: Retention for 7 years is mandatory under financial regulations.
• Support Contact: Retained for up to 2 years after the issue is resolved.
• Marketing Data: Deleted immediately upon withdrawal of consent.

Under CrickBet's Privacy Policy, you have a number of important rights over your personal data. We respect these rights and are here to help you exercise them.

CrickBet is strictly for users aged 18 and above. We do not knowingly collect information from minors. Age verification is mandatory during the registration process.

If a parent believes their child has created a CrickBet account, please contact us immediately. We will promptly close the account and delete all associated data.

CrickBet uses industry-leading security technologies to protect your data. Our security framework is multi-layered and regularly updated.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Enable 2FA to add an extra layer of protection to your login.
• Firewall Protection: Advanced firewall systems prevent unauthorized access.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• DDoS Protection: Active monitoring to protect against server attacks.
• Data Backup: Automatic daily backups, stored across multiple locations.

Please note that no platform can guarantee 100% security over the internet. To protect yourself, always use a strong password and never share it with anyone.

If you have any questions, concerns, or complaints about this Privacy Policy, don't hesitate to reach out to CrickBet. Our data protection team is always ready to help.

10.1 Contact Methods

• Email: support@crickbet.click
• Help Center: crickbet.click/help-center
• Live Chat: Available after logging in to the CrickBet platform

10.2 Notice of Policy Changes

If CrickBet makes significant changes to its Privacy Policy, you will be notified at your registered email address and the update will be prominently announced on the website. You will have the opportunity to give your consent before any changes take effect.